Customer Service

Pre-sales service


1. Changchang Laser provides professional laser equipment, automated production lines, and free consulting services and solutions for smart factories.              

2. Changchang Laser provides a full range of free services and solutions for laser equipment selection, sample proofing, test machine, inspection, market analysis, investment cost and return analysis.                              

3. Changchang Laser provides customers with free services and solutions for the integration of complete sets of industrial production equipment associated with laser equipment.


Sales service


1. Changchang Laser inspects the customer's machine use site and assists the user to make on-site planning.                

2. Changchang Laser provides on-time door-to-door delivery services and door-to-door installation training services.                                  

3. Changchang Laser provides free training services for old customers and new employees to come to the factory.                  


After-sales service    


1. Changchang Laser provides 7*24 hours of timely consultation services and 2-24 hours of on-site after-sales service (except holidays and force majeure).        

2. Changchang Laser provides free lifetime software upgrades for equipment and free consulting services for software and hardware use.                      

3. Changchang Laser provides free warranty service for the whole machine according to the contract. And the global unscheduled technical visit maintenance service.